BISTRO BUDDY - Sales Lead Delivery Quality and Replacement Agreement

Parties and electronic record. This agreement is between the signer and PageRank Kings LLC d/b/a BISTRO BUDDY, including the applicable project, brand, platform, owner, affiliate, successor or approved service provider identified in the submission. The submitted form, attached scope, accepted proposal, invoice, order, policy and electronic audit record are incorporated where applicable.

Purpose and authority. Use when BISTRO BUDDY or PageRank Kings provides marketing leads, inquiries, sponsor prospects, vendor contacts or booked opportunities. The signer represents that the submitted information is accurate and that the signer has authority to act for the person or organization identified.

Lead definition. A valid lead meets the objective criteria stated in the campaign order, such as geography, category, contact details, expressed interest and delivery period.

Delivery and acceptance. Leads are delivered through the approved system or contact route. The recipient must maintain working access and promptly review deliveries.

Exclusivity. Leads are nonexclusive unless the order specifically states exclusivity, territory, duration and exceptions.

Invalid-lead claims. Potential duplicates, false information, wrong geography or other claimed defects must be submitted with evidence within the stated claim window. Late or unsupported claims may be denied.

Replacement remedy. When an invalid lead is verified, the exclusive remedy is replacement or credit as stated in the order. Cash refunds are not required unless expressly agreed or required by law.

Recipient performance. The recipient is responsible for speed-to-lead, sales skill, pricing, availability, follow-up, licensing, fulfillment and customer experience.

Consent and data use. Lead data may be used only for the stated business purpose and in compliance with privacy, telemarketing, email, SMS and sector-specific rules.

Campaign variability. Lead volume and cost may vary with demand, competition, budget, seasonality, offer quality, platform conditions and targeting.

Fees, taxes and expenses. Fees, deposits, billing dates, approved expenses and payment methods are governed by the applicable proposal, order, invoice or checkout. Unless stated otherwise, fees exclude taxes, media spend, travel, shipping, licenses and third-party charges. Undisputed overdue amounts may result in suspension, withheld delivery or loss of reserved capacity, subject to applicable law.

Change control and cooperation. Material additions, changed direction, new deliverables, compressed schedules or rework after approval require written authorization and may change price or timing. Each party will provide reasonably necessary information, access, decisions and cooperation. A party is not responsible for delay caused by the other party or an unavailable third party.

Confidentiality and security. Non-public business, technical, financial, customer, vendor, sponsor, event, account and operational information must be protected, accessed only as authorized and used solely for the approved purpose. Credentials and personal data must be handled securely. These duties survive while the information remains confidential.

Intellectual property and client materials. Ownership and licenses are limited to what this agreement or the applicable order expressly grants. Each party retains pre-existing materials, methods, tools, trademarks, know-how and third-party rights. The signer represents that supplied content, data, instructions and assets may lawfully be used for the project.

Representations; no implied guarantee. Each party will perform its stated duties in good faith and with commercially reasonable care. Except for express written commitments and nonwaivable rights, no implied warranty or guarantee of revenue, attendance, ranking, reach, approval, uptime, sales, legal outcome or third-party performance is made.

Responsibility for claims. To the extent permitted by law, each party is responsible for third-party claims, losses or costs caused by its material breach, unlawful conduct, infringement, unauthorized materials or failure to obtain required permissions. A party seeking protection must provide prompt notice and reasonable cooperation.

Limitation of liability. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential damages, lost profits or lost data arising from this agreement. Except for payment obligations, fraud, willful misconduct, confidentiality or intellectual-property misuse, BISTRO BUDDY aggregate liability for the affected project will not exceed the fees actually paid to BISTRO BUDDY for that project during the six months preceding the event giving rise to the claim.

Term, suspension and termination. The agreement begins when signed or accepted and continues for the stated project or term. BISTRO BUDDY may suspend access or work for nonpayment, security risk, unlawful activity, material breach or lack of required cooperation. Termination does not erase accrued payment, ownership, confidentiality, recordkeeping or other obligations intended to survive.

Force majeure. Neither party is liable for delay caused by events beyond reasonable control, including severe weather, disaster, epidemic, labor disruption, utility or provider outage, cyberattack, government action, venue closure or transportation failure. The parties will reasonably cooperate on rescheduling, mitigation and unavoidable third-party costs.

Dispute notice and governing law. Before filing a claim, the complaining party will provide written notice describing the issue and allow a reasonable opportunity to discuss cure, except for urgent injunctive relief or nonwaivable rights. Unless controlling law requires otherwise or a separate signed agreement states differently, Connecticut law governs and the parties consent to an appropriate court in Connecticut.

General terms. Neither party may assign this agreement in a manner that materially harms the other without consent, except to a successor in a merger, sale or reorganization. Failure to enforce a provision is not a waiver. If a provision is limited or unenforceable, it will be enforced to the maximum lawful extent and the remainder continues. Headings are for convenience. This agreement may be signed in counterparts.

Entire agreement and priority. This form, together with the applicable signed proposal, order, invoice and incorporated policy, is the complete agreement for its subject. A specifically negotiated signed document controls over conflicting boilerplate. Changes must be in a written or authenticated electronic record accepted by authorized representatives.

Electronic consent and signature. By completing required acknowledgments, typing a legal name, selecting a signature date and drawing a digital signature, the signer intends to sign electronically and agrees that the electronic record, timestamp, submission data and related audit information may be stored, reproduced and relied upon.

Legal review notice. This operational template is designed to create a clear business record but is not a substitute for advice from a licensed attorney familiar with the parties, transaction, value, jurisdiction and regulated subject matter.